Do Not Use Survey Incorrectly

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We all say it

We don’t mean it

If you’re going to use the word survey

use the word survey correctly

In today’s training video, we’re going to talk about

one word

the word survey, frustrating word

Years ago, I used to be involved in commercial real estate

and depending on who the subs were

the contractors would come in, the plumber would come in

and he would do a survey

The electrician would come in and do the survey

We’d use a surveyor

the real guy who does real surveys

and he would do surveys as well

The traffic guys would do surveys

Every trade that came in to work

in a commercial real estate would do a survey

And then I move over and for the last couple of decades

of my life, I’ve been focused on Wi-Fi

And when I hear the word survey

so many people think of the word survey

when they really want to say design

or they want to say validate

or they want to say something

and the only word they can think of is survey

So they even put together two words

that don’t work together, like predictive survey

Well predicting is predicting

that has nothing to do with taking measurements

like a survey does

So in this little lesson, we’re going to talk about

how to use the word survey properly

Hopefully you’ll learn a little something

and the next time you go to say the word survey

you’ll stop and think and say, what did I really mean?

There is a

the four Ds of Wi-Fi

Define your requirements

Design to meet those requirements

Deploy and validate to make sure

you met those requirements

And then later if there’s a problem

you can come back and diagnose

First thing you do is find out what the requirements are

Then you validate to see if you’ve met the requirements

then you fix it

and you validate again to see

if you meet those new requirements

That’s the process

Problem is, people use the word survey

when they mean define

There is a

induction survey

where people go out and take a survey

Oh, mister customer where would you like

your access points?

Everywhere, everywhere

What devices do you want to have covered?

All of them, all of them

And that is the survey

You can have a survey form to go collect them on

Or they’re going to do a design

So they say, yes, I’m going to come

and I’m a go on site and do a survey

You know, what you’re going to do is

you’re going to go on site and do a design

or are you going to go on site and measure

the walls or confirm the map that you received

the floor plan actually matches what’s in the real world

Those are all useful uses of the word survey

but they’re not design

design is design

Now, you could take a design that you worked up

and then go on site and do an

AP on a stick and access point on a stick

You mount it and then you do a survey

to validate your design

or if you’re really old fashioned and you know you’re from

a decade ago, you might go and take an access point

and mount it up and measure to find out

how far it goes and then say this is where the next AP goes

and use AP on a stick to actually do your design

But you’re still using survey to help you design

So the survey is not the design

You might be going on to deploy

And when you’re done deploying and you put up all

the access points in there in the ceiling and

you want to hand it over to the customer and they say

can you validate this for you?

And you go, yeah, I’ll do a survey

Again, the same word, but you’re

meaning something different

I’ve been called to fix bad Wi-Fi in many, many sites

and they come on and say, oh, can you survey us?

You mean you want me to validate

whether or not you meet your current requirements?

Yeah, yeah, that’s what I meant

But they use the word survey

So perhaps when we look at these we should say

and you know in define there’s a validation part

I should validate the requirements that I learned

and make sure that everyone who’s the, you know

key players all agree on the same or

validate the same requirements

In the design stage

I should design and validate my design so it’s working

I should validate after deployment

Of course, you should always validate after deployment

because what we’re installing is invisible

No one can see it, touch it, taste it, smell it, hear it

It doesn’t touch any of our senses

We don’t know how to deal with RF

So we do a validation to prove where it is

and whether or not it met the requirements

same with diagnose, in fact

diagnose we have two

we do a validation before to make sure

you know what’s up and running

And then we analyze that to see if it

is meeting their current requirements

then we fix it and then we validate it again

to prove that it’s there

Every one of these could use the word survey

Might I suggest we start using validate instead?

It has just the same value of survey

because it fits in all of these scenarios

My recommendation

Recommendation is just use the word that you want to

convey

If you are talking about I’m going to come on site

and do a design, say the word design,

if you’re going to validate, say the word validate

If you have to use the word survey,

it’s a validation survey

it’s a diagnosis survey

I am surveying my design

something to give it some more information

And by the way, just never there is no predictive survey

It’s a predictive design

We talked about the word survey and

why you shouldn’t use it

Try using other words that are little more descriptive

It’ll help you and all of your customers

and coworkers

have more precise communication

If you want to learn more about Wi-Fi

about wireless LANs

come to WLANPros.com

We have lots of information for you there

Thanks for being part of the community

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